Home ... To the Cape page Back to the TOC The Network Camera
Sequence Of Events, Part 1

Lunarpages.com Web Hosting

12/03/05 Part 2 >> 

A click on a link in this list will take you to the relative email (or just scroll down).
  • IPCameraReports.com has partnered with HostedVideo.com to offer a free robust security monitoring tool.
  • Amazon.com: writing to confirm purchase from WebCamProShop: 1 Toshiba Wireless Network Web Camera (IK-WB11A).
  • 4allmemory.com: re the Toshiba SD card vs the Sandisk for use in the Toshiba IK-WB11A network camera.
  • Bernie, ... tell me if my driveway appears ...
  • Active WebCam: Thank you for your recent purchase ... You can download the last version of ... [ Ultimately, I stopped using AW. ]


  • Q: My camera FTP's images to a folder on my website. Will your applet display whatever is in that folder without having been told the names of the files?

  • A: The slide show applet does need to know the full name of the image files. The only way I can think to produce the result you are looking for is to...
  • Q: re network camera images FTP'd to web site ... This does not work: <html> <...> <applet code="tinySlideShow.class" height="150" width="200"> <etc.>

  • A: none
  • Q: Your Outlook Attachment Sniffer is an excellent plug-in that captures images emailed by my camera, renames & drops them into a folder. However, ...

  • A: none
  • from HostedVideo.com: We are unable to connect to a camera you have added to your HVM account. Address: http://69.164.92.51:80

  • Me: The network camera does work and is visible at http://www.camerawebpage.com/van [didn't know then that it was only visible on my LAN.]
    HV: We are still having trouble accessing your camera ...
    Me: I am still totally baffled ... I connect through Adelphia HS cable with a wireless modem which works. Even my VOIP phone works...
    HV: It sounds like there may be a blocking issue with your router. Perhaps changing the port to something other than 80 would remedy the problem?
    Me: [ I changed it to 800. ]
    HV: We are unable to connect to a camera you have added to your HVM account: Address: http://69.164.92.51:800
    Me: Changed the port to 800. Didn't seem to help. What am I missing?
    HV: There are two things that could be hindering the camera ... incorrect settings on the router, ... incorrect settings on the camera.
  • to Adelphia: ... is Adelphia blocking the connection? The camera connects directly through my router to the internet; my computer is not part of that loop.

  • A: We filter port 80 ... suggest you periodically upload image to your web site, then go to site to view your camera. If you would like free 10M web site ...
    Q: Need automated ... camera can FTP to web. Can Adelphia site be set to overwrite older images when it reaches 10K? Did change camera port to 800.
    A: The file should be overwritten each time the image is uploaded. ... depends on how software configured ... we cannot give step by step instructions.
    Q: How does Adelphia handles transmissions sent from my camera through port 800 (no longer port 80). ... Something is blocking the signal.
    A: ... works through 800 because we do not block that port. We block incoming TCP port 80 which will block requests to your computer through that port.
    Me: [ I think he did not understand the question. ]
  • to Photodex: ... network camera FTPs images to a folder on my web site. Do you have a viewer I could install on the site to view whatever is in that folder?

  • A: Our software only works with files on the computer, so you would need to download the images. But you can view images on the web site in a browser.

From: ipcamerareports.com          (IPCameraReports.com is one of many places I went to study network cameras before and after my purchase)
Sent: Friday, July 08, 2005 12:24 PM
Subject: Special Offer For All IPCameraReports Users: A Free HVM Account!

      Special New Offer! IPCameraReports.com has partnered with HostedVideo.com to offer a FREE robust security monitoring tool!
      http://www.HostedVideo.com offers FREE live viewing to all IP camera users via a web browser ...

     
I later opened an account with Hosted Video and I am glad I did; they       have been a great source of information.

      From
: hostedvideo.com
Sent: Thursday, August 18, 2005 12:17 AM
      Subject: Welcome to www.hostedvideo.com

Welcome. You have been made a member of the application www.hostedvideo.com.
      To set up your new hostedvideo.com account, click the following link:       http://www.hostedvideo.com/reg.csp?id=0001B347E570F3319DB4&r=/

     
More Hosted Video further       down ...
[Top]
From: Amazon.com Payments
Sent: Saturday, July 09, 2005 1:36 PM
Subject: Your Amazon.com Purchase from WebCamProShop

We're writing to confirm your purchase of the following item from WebCamProShop:
1 of Toshiba Wireless Network Web Camera (IK-WB11A) [Electronics] (available to ship by 12-July-2005)
Amazon Payments has charged your credit card for this purchase, and the funds have been credited to WebCamProShop.

From: WebCamProShop.com
Sent: Monday, July 11, 2005 5:09 PM
Subject: WebCamProShop.com:: Items Shipped for Van Blakeman

... Shipment on 7/11/2005 2:09:17 PM       ... UPS with Ground (5-10 days transit time)       Tracking number: 1Z7A6E470342488994      

..................................................................................................................
From: SupportCentral@SatisFusion.com
Sent: Saturday, July 23, 2005 7:51 AM
Subject: Your new Toshiba IK-WB11A's Warranty Information

Thank you for choosing Toshiba! ... you have enrolled in the Toshiba ISD Digital Community and now have unlimited ... throughout the lifetime of your new TOSHIBA IKWB11A Toshiba IK-WB11A. ... at no additional cost to you.
... simply visit http://www.toshiba.com/taisisd/community.htm. Your important membership benefits include:
* ONLINE USER MANUALS & PRODUCT GUIDES       Easy electronic reference by on-line manuals and quick guides!
*       MY PRODUCT PORTFOLIO                                     Manage your Toshiba Digital products, history, ownership, warranty info, spec ...
*       And much more...

..................................................................................................................
From: Van
Sent: Sunday, July 24, 2005 11:40 PM
Subject: 4 All Memory Technical Support Request Form

Re the Toshiba SD card vs the Sandisk for use in the Toshiba IK-WB11A network camera. The manual says "...if a card of another company is used,
the recording intervals may lengthen ... and erasure ... during overwrites may increase ...". Why? What does that mean?


From: 4 All Memory Support [mailto:support6@4allmemory.com]
Sent: Monday, August 01, 2005 9:43 AM
Subject: RE: 4 All Memory Technical Support Request Form

Hello Van, The company is implying that it may not be compatible. That any process may just take longer than their Card. We have a 100% Compatibility guaranteed and a 30 Day money Back guaranteed. Sincerely, Elizabeth Guzman | CSR


I usually buy my computer and digital camera memory cards from 4allmemory.com because their website can determine exactly what I need, they have good service (though this was a little slow) and their prices are low. However, this time I bought it at eCost.com because I was buying a new phone from them anyhow.


From: orders@eCOST.com
Sent: Saturday, July 30, 2005 12:14 PM
Subject: eCOST.com Order Confirmation number: E7036035

Your Order Confirmation is : E7036035       Dear Van Blakeman, eCOST.com would like to sincerely ...
Item Description Quantity Price
Kingston512MB Secure Digital (SD) card, part # 2170966 1 $35.94
Uniden 5.8 GHz Extended Range Cordless Phone with Caller ID & 1 Extra Handset - Factory Refurbished       part # 3036502 1 $39.94
ShippingCA State Recycling fee       Tax . $75.88
$1.99 $5.50                                         n/a                                                                                                     Grand Total : . $83.37
[Top]
From: Van
Sent: Friday, July 29, 2005 12:53 AM
To: Bernie
Subject: Van's camera

Bernie, I just installed a network camera and am trying to figure out how it works.
Please look at your watch and then click on each of these, wait, and tell me if my driveway appears (it probably won't on #1, but should on #2):

1) http://192.168.2.4
2) http://www.camerawebpage.com/van

How long did you wait?
Van

From:
Bernie
Sent: Friday, July 29, 2005 8:32 AM
To:
Van
Subject: Re: Van's camera

#1 took 1 minute to open then a page came up saying "website not responding".
#2 took 15 seconds to open, Java page came up ... I clicked on camera, screen came up with picture Box without Picture. Clicked on box and a "red x" appeared in upper left hand corner!!!

fyi ... only 3 days ago I downloaded the latest version of Java. Sorry i don't have better news. Let me know what happens.
enjoy your day ... Bernie

From: Van
Sent: Friday, August 05, 2005 10:10 AM
To:
Bernie
Subject: RE: Van's camera

Okay - I have replaced our 2.4GHz phones which they say will really mess with a wireless computer network system.
I can honestly say that it has been messing with my mind also - connections that work, then don't work, then maybe partially, and other strange anomalies - I have just spent a few weeks quietly screaming and figuratively climbing the walls - and yelling at Eileen.
Now we have two 5.8GHz phone pairs which should not interfere (knock on wood) at all.
Also might have to replace the microwave which is likewise 2.4GHz but not on all the time.

Would appreciate your clicking on http://www.camerawebpage.com/van again, if you get a chance.
When the image shows up, then try clicking on different edges. It should actually move the camera to center on where you clicked.
If the camera seems to take off on its own, then it is dealing with an Alarm - something significant within its viewing area moved. It emails me a picture of that and also records a short video.
After 10 secs or so, it should return to where you had it.

Thanks, Van (If this is a PITA, let me know; I figured you might get a kick out of it.)

From: Bernie
Sent: Friday, August 05, 2005 10:43 AM
To:
Van
Subject: Re: Van's camera

Van ...

This is what happens when I click your hyperlink: a 4 sided page comes up. A bar across the top says
[ Cape Camera           <v where the hell is the down arrow? > camera + / -       ]

that's it ... let me know! Bernie

From: Van
Sent: Friday, August 05, 2005 11:16 AM
To:
Bernie
Subject: RE: Van's camera

Hi Bernie,

I'm not clear on what you saw or did not see.

Did you see a live picture of our driveway and Rt 6A?
If so, then a click on the camera icon just gives you a snapshot of what you see.
Then you can click anywhere to center the camera on that spot.

Or did you only get a gray box?
If so, then you didn't wait long enough - can take awhile, depending on your system and connection.
If you get a gray box with a red X, then right-click the blank white area to the side and left-click Refresh.

If none of this works, then you should think about a new system or connection - or seriously cleansing your system.


By now, Bernie was totally frustrated, as was I - neither of us had a clue as to what was going on; or what was not.
Apparently I had not yet figured out that my camera was just not accessible online.
[Top]
On July 27, 2005 I had downloaded the 30 day trial "Active Webcam" program, AWC-DWLver62.exe, from PY Software. It crashed. I asked them about this by filling in a form on their website ...

From: PY Software
Sent: Thursday, July 28, 2005 8:49 AM
Subject: Auto-Reply: PY Software technical support inquiry

Dear Customer, Thank you for writing to PY Software. We appreciate ... Our personnel will answer all support requests within 24-48 hours...

From: support@pysoft.com
Sent: Thursday, July 28, 2005 10:00 AM
Subject: [#450078] Technical Support

... Your questions need to be sent to the technical support for registered users. ... we need a copy of payment confirmation ...

I uninstalled their demo and wrote them off for this abismal response, but after about 3 weeks of frustration with the Toshiba offerings I was getting desparate. Also I could not find any other software that looked like it might give me what I needed, in my price range. I took the plunge:

From: PY Software
Sent: Wednesday, August 17, 2005 11:03 AM
Subject: Your Order for Active WebCam

Thank you for your recent purchase ...
August 17, 2005
Active WebCam (5049-3)
You can download last version of Active WebCam at: <http://www.pysoft.com/downloads_fr.html>
Your license name is:
[deleted]
Your license code is: ACTWCRGN2876xx, Registration Key: 8CD34DB704xxx38E          
[I changed some digits here though it probably does not matter]
Order ID:       1124290793-865-346188       Order Total: $29.00

This version did not crash though I found a number of features that did not work and more that required more money to activate.

From: Dynamic IP Service Administrator
Sent: Thursday, August 18, 2005 12:33 AM
Subject: Your new account has been created

Thank you ... This confirms your 30 days FREE trial subscription. (If you already sent a payment then your account information will be updated shortly).
Here is your account information:       Login name: pysofxxx       Password: ********
To access your profile, please point your browser to the following site: http://www.web2cam.com

Web Streaming: It is a broadcasting method which sends video from your ActiveWebCam software to PY Software web server. Users can connect to this web server to watch your cameras. This method doesn't require streaming computer to be accessible from Internet, and, because PY Software web server has broadband connection, this method provides high frame-rate video to the unlimited auditory. To start Web Streaming from Active WebCam program please click on "Broadcast Settings" from the "Settings" menu and select "Stream to Web server" check box.
To watch Web Streaming point your browser at: http://pysoftw1.web2cam.com or http://wap.pysoftw1.web2cam.com for MOBILE USERS
IMPORTANT: TRIAL users limited by 1 hour online time Daily!!!
To customize the Web Streaming page, login with your login name and password to profile manager http://www.web2cam.com and select "Web Streaming"

Dynamic IP Service: If your network doesn't have static IP address and IP address of your computer changes periodically this service helps you have a permanent address in internet that your viewers don't need to know IP address of your computer. To activate Dynamic IP Service in the Active WebCam program click "PY Software web services (Dynamic IP Service)" from the "Tools" menu and enter your login name and password. Click to select the "Use Dynamic IP Service" check box. Click "Broadcast Settings" from the "Settings" menu and click to select the "HTTP Server" check box.

To watch your camera through Dynamic IP Service point your browser at: http://my.activewebcam.com/cgi-bin/ip.cgi?pysoftw1
If you face any problems with Dynamic IP Service FIRST OF ALL please use the "Testing accessibility from Internet" command from the "Tools" menu to find out the reason why your computer is not accessible from Internet. If you want to use Dynamic IP Service with more than one computer, you can subscribe for Multi-User account ...

More information about our services can be found at: http://my.activewebcam.com/subscriber.php. For any questions please check our comprehensive knowledge base at: http://www.pysoft.com/FAQs_fr.html or contact our technical support at http://my.activewebcam.com
For permanent subscription to Dynamic IP Service please visit: http://my.activewebcam.com/subscriber.php?login=pysoftw1

I believe I tried some of these offerings but they did not work. Since I could not get online access anywhere else either, I decided to try again later. Then I forgot, until now, which is one reason I have learned to go back and pull everything together, as I am doing here.

From: PY Software
Sent: Saturday, August 20, 2005 12:03 PM
Subject: Your Order for Active WebCam, upgrade to the Pro version

Thank you for your recent purchase ...
August 20, 2005
Active WebCam, upgrade to the Pro version (5049-17)
You can download last version of the program at: <http://www.pysoft.com/downloads_fr.html>
Your license name is:
[deleted]
Your license code is: ACTWC_UPGD_RNxxxx, Registration Key: 4902011BCxxxxF2C          
[I changed some digits here]
Order ID:       1124553518-12698-941638       Order Total: $19.00

I purchased this upgrade specifically to activate their motion tracking feature so I was disappointed to find that it did not even perform as well as Toshiba's motion tracker. A month later, I have concluded that it is all but useless: it does not capture the motion; just whatever happened afterwards.

From: Van
Sent: Sunday, August 21, 2005 10:50 AM
Subject: motion tracking

Your defined motion area does not move with the camera, which means that to use Active Webcam to detect motion, I cannot move my camera. This is a serious defect. How soon will you have this fixed?

From: PY Software
Sent: Sunday, August 21, 2005 10:54 AM
Subject: Auto-Reply: PY Software technical support inquiry

Thank you for writing to PY Software. We appreciate your business and look forward to exceeding your expectations ... Our personnel will answer all support requests within 24-48 hours ...We look forward to helping you!

From: support@pysoft.com
Sent: Sunday, August 21, 2005 11:46 AM
Subject: [#764166] Technical Support

Thank you ... To find out what is the reason of the problem, we need ...:          Does anybody in this network camera arena speak English??
Program Version: ________
Type of processor: ________
Processor's speed: ________
Operating system: ________
Service Pack: ________
Language: ________
Do you login with administrator rights? ________
Total physical memory: ________
Free disk space: ________
Video card name: ________
Color Mode (Bits/Pixel) : ________
Video card memory size: ________
DirectX version: ________
Version of Internet Explorer: ________
Camera manufacturer and model: ________
Type of Camera Interface: ______
(USB, Frame Grabber Card, Network Camera, TV-Tuner Card)
What capture method do you use, Video for Windows or Direct Show? ______
Image Size (in pixels): ______
Is ""Live Recording"" active? ______
Is ""Archive Recording"" on? ______
Is the program running as ""service""? ______
What is the archive file format? (AWLive, AVI, MPEG) ______
Which broadcasting method is active (Web Streaming, Remote Access, HTTP Server, FTP Upload, Copy Captured Images)? ______
Is image scaled? ______
Is image cropped? ______
Are ""Captions"" enabled? ______
Is ""Motion Detection"" enabled? ______
If ""Motion Detection"" enabled, what actions are active? ______
Capturing frame rate (in frames per second) ______
Recording frame rate (in frames per second) ______
Preview frame rate (in frames per second) ______
Describe in details the error or errors: ________
What error message/messages do you receive: ________
How often the error/errors occur: ________
What tasks do you perform before the error occurs: ________
What other software do you run when the error occurs: ________
CPU Usage when the error occurs: ________

From: Van
Sent: Sunday, August 21, 2005 12:03 PM
Subject: RE: [#764166] Technical Support

These "make work" questions have nothing to do with your motion tracking defect(s). What is your answer to my question?

September 25, 2005:
I did not hear back from them on this. I recently turned off their motion tracking anyhow since the results are almost useless, whereas the Toshiba firmware does do a near perfect job of it.

From: Dynamic IP Service Administrator
Sent: Monday, September 12, 2005 5:06 AM
Subject: Your Dynamic IP subscription will expire soon

Dear Customer, Your ActiveWebCam Dynamic IP subscription will expire soon. If you wish to keep using this service please visit our web site
http://my.activewebcam.com/subscriber.php?login=pysoftw1#subscrib
and reactivate/subscribe your permanent account as soon as possible.
Thank you for choosing ActiveWebCam Dynamic IP tracking service. For any questions please contact our technical support at: support@my.activewebcam.com

Regards, My.ActiveWebCam.com

From: Van
Sent: Monday, September 12, 2005 7:47 AM
Subject: RE: Your Dynamic IP subscription will expire soon

Your online services do not work and your technical support does not respond.

Van Blakeman

[Top]
A Google search for "web site slide show" led me to JPowered.com which sells a number of impressive applets (tiny applications) that can be added to a web page including ... "Advanced Slide Show is designed to display your slides in sequence with a range of changeover effects. In addition you can specify multiple link area's within any slide."

From:       Van
Sent:       Monday, August 15, 2005 9:49 AM
To:       support@jpowered.com
Subject:       Slide show questions

I have installed a camera that looks out over our driveway.
I have somehow managed to get it to automatically FTP JPG images to a folder on my website.
My intent is to set up a page where I or anybody can look at a streaming(?) slide show of what has been or is (delayed a sec or 2) happening in our driveway using a simple fade type transition.

Will your applet display whatever is in the camera folder with the folder location being relative to the web page, not an absolute address, without having been told the names of the JPG files?

I also have hopes of being able to select a date from perhaps a calendar applet or such on the web page and have it show only the images of the selected date - without having to first manually drag that day's images to a dated folder.
Since the images were named by the camera in a MOTYYMMDDHHMMSS.jpg format (they all begin with MOT), this should be feasible.

Does your applet have the ability to apply a mask or whatever to limit the selection of images?

Thanks, Van Blakeman

From: Jpowered
Sent: Monday, August 15, 2005 11:50 AM
Subject: Re: Slide show questions

Dear Van, Thank you for your inquiry.

I'm afraid the slide show applet does need to know the full name of the image files.
The only way I can think to produce the result you are looking for is to use a dynamic server side page ( written in something like PHP, ASP, JSP etc). Such a dynamic page would be able to read the server's file structure and generate the HTML code in real time and hence constructing the <PARAM> tags for the applet in real-time based upon the files present in the directory.

If you require any further information please feel free to ask and I will be happy to help.
Thanks, Pat OBrien, Sirius Computer Consultants Ltd

http://www.jpowered.com/
http://www.trafficfile.com/

Though his explanation is beyond me, he responded and I appreciate that. When I return to Earth and get back to normal web design, I will incorporate some of his dynamic graphs, menus, etc. into my web pages.

..................................................................................................................
Another looked like it might be just what I need: "The TinySlideShow applet will display a collection of images you pass to it as parameters ..." by adding this code (below) to the HTML behind a web page on my site:

From:       Van
Sent:       Tuesday, August 16, 2005 11:49 AM
To:       chris@ one_wolf.com
Subject:       tinySlideShow Help!

network camera images FTP'd to web site in this format:
MOTYYMMDDHHMMSS.jpg such as MOT050814233444.jpg to MOT050815093822.jpg

This doesn't work:

<html>
<head>
<title>tinyType Class example</title>
</head>
<body bgcolor="#000000">
      <applet code="tinySlideShow.class" height="150" width="200">
      <param name="FILEPREFIX" VALUE="Pics/MOT">
      <param name="FILETYPE" VALUE=".jpg">
      <param name="BUTTONBARON" value="buttonbar200_on.gif">
      <param name="BUTTONBAROFF" value="buttonbar200_off.gif">
      <param name="BG" value="techbg.gif">
      <param name="DELAY" value="3000">
      <param name="LOADFLAG" value="N">
      <param name="FILELENGTH" value="15">
      <param name="MININDEX" value="050814233444">
      <param name="MAXINDEX" value="050815093822">
      <param name="TARGET" value="new">
      </applet>
</center>
</body>
</html>
What am I missing? Thanks, Van Blakeman

He did not respond. However, if I don't find something else, I'll revisit this possibility.

[Top]
I had set up both the camera and AW to email motion alarm images as attachments. Suddenly I needed something to deal with the 100s of attachments that were overloading my Inbox in MS Outlook. I found "Outlook Attachment Sniffer". It was a life saver.

From:       Van
Sent:       Monday, August 29, 2005 12:01 PM
To:       info@ rsbr.de
Subject:       OL Attachment Sniffer

Dear Mr. Brooks,

Your OL Attachment Sniffer is an excellent little program that performs an enormous service for me.
It captures images that my network camera emails to me, renames them appropriately, and drops them into the correct folder.

However, it seems to be missing some features that I would find helpful:

1. When renaming the images the counter would be more helpful if it would use a 000# mask, so that image 1 would end in - 0001; 2 would end in - 0002; etc.
2. The very first image should include the counter and it would be - 0001. That way, they would sort chronologically.
3. You allow us to rename them to the day's date (the email's date does not provide a date: 16010101 - 2.jpg ??), but why not the time - to the second?

Thank you, Van Blakeman

I did not hear back, though those concerns were minor. In the end I stopped the emailing anyhow - I changed the camera firmware to FTP them to my web site instead, and the delayed images sent by AW proved useless.
[Top]
From: hostedvideo.com
Sent: Thursday, August 18, 2005 1:43 PM
Subject: HVM Camera

Van, We are unable to connect to a camera you have added to your HVM account:
Camera Name: Cape Driveway          Address: http://69.164.92.51:80

Comments: The address you provided appears to be valid, however we are unable to connect to your camera. This may be due to incorrectly configured port forwarding settings on your router. Please consult the below help link for more information on your specific router. In order to finish the setup process for your HVM account we need to receive an internet accessible address for your camera. Please do not hesitate to respond with questions or concerns.

A great resource with tips and help is http://www.hostedvideo.com/help -- this page has all of the manufacturer help sites as well as port forwarding and networking information.

Thanks in advance. HostedVideo.com Support

From: Van
Sent: Thursday, August 18, 2005 12:18 PM
Subject: RE: HVM Camera

Though my wireless setup is a little weak or something, the network camera does work and is visible at http://www.camerawebpage.com/van when they are not down. I will read the link you provided ASAP but would appreciate your looking at this link to see if you still are of the same opinion.

Thanks, Van Blakeman

At the time, I was unaware that CameraWebPage was only seeing the view from my 'local' side of the router; not a view from the internet.

From: HostedVideo.com
Sent: Tuesday, August 23, 2005 6:01 PM
Subject: RE: HVM Camera

We are still having troubles accessing your camera either directly with the address provided or with the camerawebpage link… any ideas?

Best Regards, HostedVideo.com Support

From: Van
Sent: Tuesday, August 23, 2005 7:11 PM
Subject: RE: HVM Camera

No. I have read everything I can find throughout the internet including your well written Port Forwarding pages.
However, your directions for using Ethereal are out of date and I do find it overwhelming and confusing.
I am still totally baffled as to why you and friends cannot see my driveway.

I connect through Adelphia HS cable with a wireless modem which works. Even my VOIP phone works. I have disabled the router's firewall. I do use ZoneAlarm at a low setting. Turning ZA off does not help.

When I try http://69.164.92.51:80, I only get my Belkin setup page - not the camera.

I am lost, but I am still searching.


From: HostedVideo.com
Sent: Wednesday, August 24, 2005 1:00 AM
Subject: RE: HVM Camera

That’s odd it sounds like there may be a blocking issue with your router, perhaps changing the port to something other than 80 would remedy the problem?

Best Regards, HostedVideo.com Support

I went into the Toshiba firmware and changed the port assignment from 80 to 800. Then I did the same on the HostedVideo site.

From: HostedVideo.com
Sent: Wednesday, August 24, 2005 1:32 PM
Subject: HVM Camera

Van, We are unable to connect to a camera you have added to your HVM account:
Camera Name: Cape Driveway       Address: http://69.164.92.51:800
Comments: The address you provided appears to be valid, however we are unable to connect to your camera. This may be due to incorrectly configured port forwarding settings on your router. Please consult the below help link for more information on your specific router
...
Best Regards, HostedVideo.com Support

From: Van
Sent: Thursday, August 25, 2005 8:49 AM
Subject: RE: HVM Camera

Changed the port to 800. Didn't seem to help. What am I missing?? When I run Ethereal, what should I specifically look for?
Is there another program that could diagnose my setup?

These are my Wireless Network Connection Properties:
belkin54g (Automatic)
192.168.0.50 (Automatic)
ikwb (Automatic)

The ikwb is the camera.
I don't know what the 192.168.0.50 is.
I am isolated; there are no neighboring wlans.

Any suggestions?

From: HostedVideo.com
Sent: Tuesday, August 30, 2005 2:06 PM
Subject: RE: HVM Camera

There are really two different things that could be hindering the camera from being accessible. The first is incorrect settings on the router, the second being incorrect settings on the camera itself.

The Toshiba user manuals and help desk may have some information on making sure the camera is configured directly:
http://www.toshiba.com/tai-new/Support.jsp

If you can find your Belkin router in this list this should take you through a guide to make sure your router is configured correctly: http://www.portforward.com/routers.htm

Best Regards, HostedVideo.com Support

More Hosted Video ahead ...
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From: Van
Date: 8/30/2005 12:06:45 PM
To: support@adelphia.com
Subject: Internet Connection Support - Router / Other Equipment

Adelphia Online Support Form
      Date Submitted: 08/30/05 12:06 PM
      Subject Type: Internet Connection Support
      Problem Description: Router / Other Equipment
      Additional Description and Comments:

About a month ago I installed a Toshiba network camera outdoors. I am able to view and operate it from my computer locally, but I am unable to access from various sources on the internet. I have tried about all the tweaking I and others can think of but nothing works. I disabled the router's firewall, etc..

I am wondering if Adelphia is somehow blocking the connection. The camera connects directly through my router to the internet; my computer is not a part of the loop, except when I try to view it from Toshiba's camera site which supposedly can accept dynamic IPs.
Do you have any ideas? Help!

      Contact by phone: N
      Client Info:
      - Browser Type: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; image_azv; .NET CLR 1.1.4322)
      - Client IP Address: 69.164.92.51
      Region: Northeast
      System: Cable Data
      Corp: 1617


From: Adelphia Customer Support
Sent: Wednesday, August 31, 2005 8:24 AM
Subject: Re: Internet Connection Support - Router / Other Equipment       [#310568]

Dear Van and Eileen,

Thank you for contacting Adelphia Technical Support. We do filter port 80, which is probably the port that you are trying to use to view this camera.

I would suggest another means of watching this, and that would be to periodically, in 1 minute intervals, to upload the data from the camera to your web site, and then going to the web site to view your camera.

If you would like to set up your 10 meg personal web site, to do this, please reply with the password that you would like.

Sincerely, David
Electronic Support Group Adelphia Technical Support

From: Van
Date: 8/31/2005 9:55:34 AM
Subject: RE: Internet Connection Support - Router / Other Equipment [#310568]

Thanks for getting back to me on this. I do need the whole thing automated so that we can view our driveway when we are away.

The Toshiba IK-WB11A camera can be set to FTP its images wirelessly through the Belkin F5D7231-4 router to a web site. I have tried that to a folder on my own web site and it works.
Can my Adelphia web site be set up to overwrite the oldest images when it reaches 10K?
Is there some inexpensive Java or whatever software that can be purchased to do this on the web site; not in my computer?

I did change the camera port from 80 to 800. Can you see anything at http://69.164.92.51:800 ?
(I've read a lot about this stuff but I still am not clear on the basic tech logic. If my camera transmits through port 800, is it still somehow utilizing port 80 as the signal passes through the Adelphia servers?)

Van


From: Adelphia Customer Support
Sent: Thursday, September 01, 2005 8:42 AM
Subject: RE: Internet Connection Support - Router / Other Equipment [#310568]

Dear Van, Thank you for your reply. The file should be overwritten each time the image is uploaded. This will depend on how the software is configured rather than any thing that we can do with the web space configuration on our end.
We will need to refer you to the support staff of the camera itself for further assistance with this issue as we do not really support this type of connection.
You may also want to do some internet searches for further information. We apologize that we can not give step by step instructions on how to set up this type of connection.

If you would like us to activate the free 10 MB of web space for the van_ account please let us know.

Sincerely, Kent
Electronic Support Group Adelphia Technical Support

From: Van
Date: 9/2/2005 10:06:11 AM
Subject: RE: Internet Connection Support - Router / Other Equipment [#310568]

Kent, It does not appear as though you read this email through, so I repeat myself.
I need assistance Kent; not a lame brush off. Do you also work as the actor in that ForEyes commercial?

I would prefer that David handle this since he was able to provide me with the kind of knowledge that I need.
What I need to know is exactly how the Adelphia system handles the transmissions sent from my Toshiba IK-WB11A camera through port 800 (no longer port 80). Obviously I have been researching this extensively and discussing the situation with various professionals. Something is blocking the signal.

Yes, please activate the free web space.

Van Blakeman


From: Adelphia Customer Support
Sent: Sunday, September 04, 2005 12:17 PM
Subject: RE: Internet Connection Support - Router / Other Equipment [#310568]

Van, Thank you for contacting Adelphia Technical Support. Unfortunately, we do not provide technical support for these cameras or their software so we are not familiar with the specifics on how they work. You would want to contact Toshiba to find out how their software functions and how it would work with a website. The reason that the connection works through port 800 is that we do not block that port. We block incoming TCP port 80 which will block any requests to your computer through that port. This is why it work with 800 and does not with 80. We apologize for any inconvenience that this may be causing.

As for the free 10 Mbytes of Web space, what would you like for the password on this account (it has to be at least 6 characters long)? Once we receive this then we will be able to create the account on the server for you.
...
Sincerely, Matt
Electronic Support Group Adelphia Technical Support
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From: Photodex Corporation
Sent: Saturday, September 17, 2005 11:54 AM
Subject: Confirmation: ProShow Support Request

Below is a copy of the information sent on Saturday September 17, 2005 at 10:54
---------------------------------------------------------------------
I do not have any program but will buy the following:
I have a network camera FTPing jpeg alarm images to a folder on my web site. Do you have a viewer that could be installed on the site such that a user could simply view whatever is in that folder - without having download the pics and create a show first?
If not, do you have any ideas as to where I can find a web site resident viewer that will do this?
---------------------------------------------------------------------
Name:       Van Blakeman
Product: ProShow
Product Version: Other (Please Specify)
Operating System: Windows XP - Home Edition

Best Regards, Photodex Corporation

From: Photodex Corporation - Chris
Sent: Monday, September 19, 2005 2:21 PM
Subject: Re: ProShow Support Request

Van, Our software only works with files on the computer, so you would need to download the images if you wanted to edit them in any way. However, you should be able to view the images on the web site in Internet Explorer or the browser of your choice.

Regards, Chris
Photodex Corporation

This is true. I can put the URL to my online Camera folder into the Address bar and double-click down to any specific day, such as
http://www.mywebsite.xxx/.../camera/'2005/'09/'19/ where I get a list of all images for that day. I can then double-click an image file to view it. The problem is that it is only a text list; no thumbnail option nor any way to activate a slide show.

However, this is another intriguing train of thought to pursue.

The Email Paper Trail (continued) >>

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